The following provides you with some information on what we require to process your order.
STEP 1 THE IMAGE
- We need a digital file of your original artwork.
- If you are an artist with an original oil, acrylic, watercolour or dry media piece of art we will need to scan or photograph your work. Please contact us concerning your scanning and photography needs.
- If you have a digital file already first ensure that it meets the requirements on our File Requirements page, then you may upload it via our secure server where noted below at Select Files.
STEP 2 PROOFING
- Proofing is optional but recommended. Details are available on our proofing page.
- If you are running multiple copies of one image, proofing is highly recommended.
STEP 3 PRINTING
- Place your order on our secure FTP server below.
- Email to us your digital file.
- Be sure to provide us with your ordering information such as proofing requirements, number of prints and media type requirements.
- Proofing takes 3-5 days.
- Once your order is received prints are ready to be shipped or picked up in 5-7 days.
- Framing requirements may extend these dates.
- We will advise you of a specific delivery date at the time of your order if it falls outside of these guidelines.
- The volume of work we are producing may affect delivery time.
- Delivery of online orders will be confirmed when it leaves our facility.
- Size your file to the final print size at 300dpi. Images less than this may print reasonably well but the results will not be excellent.
- Please do not add margins to your image. We will add enough to the final print for the appropriate stretching requirements.
- Use sRGB as the colour space of your file. This is the default choice of most digital cameras.
- We will only accept the following file types:
- TIFF no compression
- Photoshop PSD
- We support RAW files but request that you contact us first to discuss your requirements.
If you are not technical and have an image from your digital camera that you want printed email it to us and we will let you know the largest size that it can be printed at.